Shift from Reactive to Strategic: A 12-Step Playbook for I&O Leaders

Wednesday, June 25, at 1:00 PM ET | 10:00 AM PT

Webinar Summary

As an I&O leader, your job is no longer just managing infrastructure and operations. You must juggle end-user experience, artificial intelligence, business continuity, and countless more responsibilities in your day-to-day. It’s no surprise that your daily reality becomes firefighting, reacting to issues instead of proactively driving value.

Without a structured approach and systematic plan, you’ll stay trapped in a reactive cycle. Forge a new path with a road-tested, customizable I&O Playbook that helps I&O become a critical driver of success and a recognized leader across the organization.

Join this dynamic webinar where we’ll discuss secrets & steps to systematically achieve IT excellence.

  • ​Understand the demands and expectations of modern I&O leaders.
  • ​Explore 12 essential steps to shift I&O from reactive order-taker to strategic partner.
  • ​Prioritize initiatives in alignment with your organizational goals.

Webinar Speakers

 

 

Natalie Sansone

Research Director

  • Natalie is a Research Director in the Infrastructure & Operations practice at Info-Tech Research Group. Her area of focus is in IT service management, covering software and hardware asset management, enterprise service management, tool implementation, and building and improving service desk processes.

  • Prior to joining Info-Tech, Natalie worked as a Research and Teaching Assistant at the University of Waterloo, then as a Research Consultant on several projects, building reports to analyze the impact of global health policies. 

  • Natalie holds a PhD and a Master of Applied Science (MASc) degree in Health Psychology from the University of Waterloo, as well as an honours Bachelor degree (BA) from the University of Western Ontario.
     

 

 

John Annand

Practice Lead, Technical Counselor Program

  • John Annand is a Director in the Infrastructure team at Info-Tech Research Group. His work thus far has focused on refining the technology roadmapping process to ensure IT activities align to business needs as well as modernization projects in networking, storage, and the data center. 

  • At Info-Tech, John’s broad understanding across many IT domains have helped inform his research into the challenges that traditional organizations experience in the face of modern technologies such as cloud and software defined infrastructure. He has assisted clients in developing strategies to respond to the change and opportunities these converging technologies present. Prior to joining Info-Tech, John spent 18 years as a Sales Executive and Branch Manager in the VAR community, developing technical solutions and managed services targeted at the small enterprise. He also consulted for the Universities of Guelph and Waterloo on a variety of projects including VDI, high performance computing, and desktop management. 

  • John attended the University of Guelph and holds various certifications from Microsoft, HP, Cisco, and VMware.

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Register for Our Webinar

About Us

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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