CIO Priorities Report 2024

Wednesday, February 21, at 1:00 PM ET | 10:00 AM PT

Webinar Summary


In 2024, generative AI will continue to dominate the conversation. As organizations seek to capitalize on the opportunities and mitigate the risks ushered in by this disruptive technology, CIOs and IT leaders will need to prioritize their initiatives and align their capabilities accordingly.

This year’s CIO Priorities report highlights five key initiatives that will help IT deliver the greatest value in the year ahead.

Join our webinar where we will discuss how to harness AI to launch exponential IT value creation:

  • Augment the Business With Gen AI – Determine where to add generative AI capabilities to business processes, and build or buy accordingly.
  • Right-Size AI Governance – Design AI governance that won’t hinder innovation and integrates into existing risk management structures.
  • Update Vendor Risk Assessments – Create or revisit vendor risk assessment programs to account for new AI risks.
  • Exponentially Increase Innovation – Widen the idea-to-pilot pipeline to explore more AI use cases and ramp up the innovation process.
  • Exponentially Improve Customer Experience – Speed up time to value and keep customers satisfied as CX takes center stage.

Webinar Speakers


Brian Jackson

Principal Research Director

  • As a research director in the CIO practice, Brian focuses on emerging trends, executive leadership strategy, and digital strategy. After more than a decade as a technology and science journalist, Brian has his fingers on the pulse of leading-edge trends and organizational best practices toward innovation.

  • Prior to joining Info-Tech Research Group, Brian was the editorial director at IT World Canada, responsible for the B2B media publisher’s editorial strategy and execution across all of its publications. A leading digital thinker at the firm, Brian led IT World Canada to become the most award-winning publisher in the B2B category at the Canadian Online Publishing Awards. In addition to delivering insightful reporting across three industry-leading websites, Brian also developed, launched, and grew the firm’s YouTube channel and podcasting capabilities.

  • Brian started his career with Discovery Channel Interactive, where he helped pioneer Canada’s first broadband video player for the web. He developed a unique web-based live events series, offering video coverage of landmark science experiences including a space shuttle launch, a dinosaur bones dig in Alberta’s badlands, a concrete canoe race competition hosted by Survivorman, and FIRST’s educational robot battles.

  • Brian holds a Bachelor of Journalism from Carleton University. He is regularly featured as a technology expert by broadcast media including CTV, CBC, and Global affiliates.


Carlene McCubbin

Associate Vice President, Research Development

  • Carlene McCubbin is an Associate Vice President, Research Development, at Info-Tech Research Group covering key topics in operating models & design, governance, and human capital development.

  • During her tenure at Info-Tech, Carlene has led the development of Info-Tech’s Organization and Leadership practice and worked with multiple clients to leverage the methodologies by creating custom programs to fit each organization’s needs.

  • Before joining Info-Tech, Carlene received her Master of Communications Management from McGill University, where she studied development of internal and external communications, government relations, and change management. Her education honed her abilities in rigorous research, data analysis, writing, and understanding the organization holistically, which has served her well in the business IT world.


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About Us

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.