Develop an IT Strategy to Support Customer Service
Wednesday, June 21, at 1:00 PM ET | 10:00 AM PT
Webinar Summary
In a post-pandemic world customers have raised their standards for remote and contactless points of service. It is critical that organizations incorporate modern channels and technologies to enhance customer service. However, this is challenging as the relationship between customer service and the IT department is strained due to lack of communication.
Join our webinar where we will discuss how to:
- Determine if the right technology is established to support current and future customer service needs.
- Streamline and optimize customer service processes that drive efficiency and improve customer service quality.
- Ensure that IT and customer service functions are both transformed from a cost center into a competitive advantage.
Webinar Speakers
Thomas Randall
Advisory Director
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Thomas E. Randall, Ph.D., is a research analyst at Info-Tech Research Group, delivering award-winning research on market trends, vendor analysis, and software selection for high-profile B2B advisory engagements.
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He is a globally recognized public speaker, facilitator, and collaborator, having presented at multiple international conferences, appeared regularly in the media, and built a broad network of vendors and analysts.
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While Thomas' research focuses on software selection methodologies generally, he has specializations in team collaboration, unified communications, and contact center software.
Austin Wagar
Research Analyst
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Austin Wagar is a advisory director at Info-Tech research group on the customer experience & Application Insights team. In this role, Austin conducts research on market trends, analyzes vendors, and assists with managing our software selection services.
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Austin assists members throughout their software selection journeys via advisory engagements and through the delivery of custom-built research reports. He also specializes in providing insight into organizational best practices for software implementation.
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Austin has worked with members around the globe in a variety of different industries, including finance, healthcare, higher education, and local government.
Register for Our Webinar
About Us
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
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