Deploy AIOps to
Improve IT Operations (APAC)

Wednesday, April 24, at 11:00 AM AEST

Webinar Summary

Business leaders find their IT departments expensive to operate. Moreover, they cannot keep up with the pace of improving technology, causing them to fall behind the competition. On the other side of the coin are IT leaders who want their business leaders' buy-in to technology. They want to transition from firefighting mode and become proactive.

Join us for this webinar, where we will explore how to:

  • Align IT automation objectives with business goals.
  • Identify which functional areas within IT operations management need to be prioritised for improvement.
  • Shortlist use cases that will benefit most from AI-based technology.
  • Prepare a plan to deploy AIOps to improve IT operations.

Webinar Speakers


Mahmoud Ramin, PhD

Senior Research Analyst

  • Mahmoud is a research analyst for Info-Tech Research Group’s Infrastructure & Operations practice team. He has over 10 years of research experience in different fields and specialises in writing engaging research applicable to real-world IT.

  • Mahmoud’s current research focuses on service desk, professional services automation, and IT service management. His research tackles client issues related to these topics.

  • Mahmoud holds a PhD in Neuroscience from McGill University. He is also a previous Medical Innovation Fellow at Earl Bakken Medical Devices Center of the University of Minnesota and Western University. He has published multiple research articles in peer-reviewed journals.


Nabeel Sherif

Principal Advisory Director

  • Nabeel Sherif has spent his career working in product development and innovation, business planning, and change management for the ICT sector. Nabeel is a skilled product manager and Cloud SME.

  • As the CTO at Ethica, he defined the business and translated customers’ needs into a product roadmap that provides the most value. Nabeel's involvement with education and with customer experience and product development keeps him at the forefront of driving development and leveraging new technologies to deliver tangible value to our users.

  • Over the past 20 years, Nabeel has launched dozens of new ICT products and services for companies around the world, ranging from metropolitan Wi-Fi and Enterprise & Industrial networks to fully automated Cloud IT infrastructure. He has spent his career in tech conceptualising, developing, marketing, and evangelising computing and communications products for a variety of ICT providers and global electronics manufacturers. For the past decade, his focus has been on developing and creating the next generation of services and products in hosting, cloud computing, data centre services, and application networks.

  • Nabeel is also a Curriculum Lead and Instructor at the University of Toronto in the Cloud Computing Certificate program. He holds a BSc (Hon) from the University of Ottawa and an MBA from Queen’s University.


Mike Walters

Executive Services Counselor

  • Mike is passionate about partnering with business and technology leaders, providing Info-Tech’s research-based insights and guidance, and supporting the exceptional delivery of enterprise business outcomes. As a leader and strategist, Mike has led organizations through the development and successful execution of significant business transformation and technology modernization initiatives, alongside maturing Technology practices in high growth business environments. 

Register for Our Webinar

About Us

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.