Frank Sewell is a Research Director in the CIO Advisory practice at Info-Tech Research Group with 30 years of experience in IT, including well over a decade of IT vendor management experience. Frank’s breadth of knowledge includes IT Vendor Management, IT Operations & IT Security, Managed Print Services, Negotiations, Contract Review, Procurement, IT Sourcing, Service Desk, and Project Management. Frank has worked in a variety of industries, including Not-for-Profit, Government Contracting, Higher Education, K-12 Education, and Healthcare. 

Frank specializes in Information Technology, Vendor Management, Contract Lifecycle Management, and complex contract negotiations. He is particularly adept at understanding business processes and implementing the appropriate solution to facilitate business needs and objectives as well as complex negotiations for IT goods & services. He has successfully negotiated several multi-million-dollar contracts for managed print solutions, software implementations, professional services, and managed services. In his most recent roles at the Franciscan Missionaries of Our Lady Health System, he was responsible for creating and leading the implementation of IT Vendor Management, IT Contract Lifecycle Management, IT Security, IT Change Management, and Managed Print Services and served in a lead role for IT Mergers & Acquisitions. 

Frank holds a bachelor’s degree in History from the University of New Orleans.

Trisha Kent is focused on negotiation support for IT executives and sourcing/procurement professionals achieving significant hard-dollar savings on enterprise-level IT deals. Areas of expertise include Software, Hardware, and Audits.

Trisha is a business leader with dynamic experience that includes more than a decade within IT operations as well as a decade as a partner to Fortune 500 clients. Throughout her career, Trisha has demonstrated her cross-functional leadership abilities while driving multimillion-dollar revenue growth and savings through strategic planning, complex negotiations, and cost avoidance program creation.

Trisha was a Global Procurement Director of Business Services, where she played an instrumental role in delivering 160% of a savings target while leading a large cross-functional team with tact and diplomacy to maximize alignment on organizational objectives and long-term goals.

Brittany Lutes is a Research Director in the CIO practice, specializing in operating models, organizational design, and IT talent management. She helps organizations strategically align and operationalize IT talent beyond just moving the lines and boxes on an organizational chart – which yields little to no value. Instead, she guides you to build a foundational operating model that defines how your IT and digital strategic objectives can be achieved. Once this is established, the functional organizational structure can easily layer on top, followed by an updated organizational chart. Once satisfied with the right future state of your IT organization, Brittany can support your organization in designing, implementing, and sustaining the necessary changes. 

Prior to joining Info-Tech Research Group, Brittany earned her Masters of Science in Business and Economics from the University of Guelph and obtained a Bachelors of Arts in Sociology & Psychology from Trent University. The combination of these two degrees allows her to explore the organizational design process from an industrial-organizational psychology perspective. Additionally, she worked for a variety of roles in the public, private, and nonprofit sectors, including banking, higher education, local government, hospitality, and charitable organizations before finding her passion in research.