Priorities for Adopting an Exponential IT Mindset in Technology Services

Charting a course to exponential value from technologies such as Gen AI 

Wednesday, May 29, at 4:00 PM ET | 1:00 PM PT

Webinar Summary

As technology changes, so must IT 

In this high-risk, high-reward era of disruptive technologies, the role of IT is pivotal. As organizations rush to extract value from technologies such as generative AI, IT must lean into the steep curve of change and lead the charge. 

IT leaders will need to adopt an Exponential IT mindset to champion innovation, guide their organizations through technology-driven transformations, seize new opportunities, and ensure sustained competitiveness.

Admittedly, it won’t be easy

  • Technology service providers face a distinct set of barriers to adopting technology advancements, with issues ranging from cybersecurity and workforce skill gaps to the significant investment required to integrate the latest innovations into their service offerings.
  • Nevertheless, it will be critical for IT to enable new technologies and unlock their exponential value.
  • IT leaders will need to embrace an expanded role as advisor and strategist at the highest level to navigate new opportunities for value and mitigate the associated risks.


But fortune will favor the bold

Join this dynamic webinar where we’ll explore:

  • How IT can play a pivotal role in transforming the industry through technology.
  • The challenges that Exponential IT can help solve.
  • What you need to do to prepare for Exponential IT.
  • How you can lead change management within IT and your organization.

Webinar Speaker


Justin St-Maurice

Principal Research Director

  • Dr. Justin St-Maurice is a Principal Research Director for Info-Tech Research Group. His background is rooted by formal education in systems engineering and informatics. Justin has had a career implementing technology, leading innovation, and supporting digital transformations, mostly in postsecondary and primary healthcare. He ran his own VAR business, consulting practice, and training center; navigated the height of the pandemic as an executive at a polytechnic college; and worked as a senior technical product manager at one of Canada's fastest-growing unicorns.

  • Justin has run successful research programs by studying complex socio-technical systems. He has numerous publications in systems engineering and informatics. His research leveraged cognitive work analysis to abstract critical processes in high-risk decision making during human-computer interactions. Justin has been the recipient of multiple industry awards, an Industrial Partnership Award from the Natural Sciences and Engineering Research Council of Canada, and a prestigious teaching award for his time in the classroom.

  • Justin has an Engineering Systems degree from the University of Guelph, a master’s degree in Informatics from the University of Victoria, and a doctorate in Systems Design Engineering from the University of Waterloo. He holds a variety of certifications from Microsoft and VMware and is a Certified Solution Architect with AWS. He is also a certified ICF coach and a two-time Ironman finisher.

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About Us

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.